Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging, as to not affect the secondary sale of the item. You’ll also need the receipt or proof of purchase.
Crushmetric will only refund the full price of the product. Shipping fees are non-refundable. An appropriate (to be quoted depending on country, order quantity and item) return shipping fee will be deducted from the refund amount to cover the cost of the return shipping. This is a one-time fee per order.
Return & Refund Guidelines
1. If you need to request a return, you can submit a return request by emailing cs@crushmetric.com.
2. After you submit a return request, we will contact you via email or other means to confirm your return requirements. Please make sure to review and reply to our communication. Contacting you does not imply automatic approval of your return request. The specific judgment of whether the return application can be approved depends on whether the return conditions are met. It is essential to provide a photo/video of the defective item as part of our quality control process.
[US SwitchPen orders]
3a. Once your return and refund request are approved, we will send you a prepaid return shipping label. Please follow the instructions on how and where to send your package. Ship the complete product (including the product itself, outer packaging, and original invoices) to the designated address provided by Crushmetric within 14 days from the approval date. Your refund will be made after the returned item is received and inspected.
[US Tumbler orders]
3b. Once your return and refund request are approved, please ship your return items to our designated address (provided by Crushmetric). Return shipping is made at your own cost. Your refund will be made after the returned item is received and inspected.
[Non-US orders]
3c. Once your return and refund request are approved, please ship your return items to our designated address (provided by Crushmetric). Return shipping is made at your own cost. Your refund will be made after the returned item is received and inspected.
4. Once we have received and inspected your return, a refund will be issued to your original payment method if the return is approved. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. Please allow up to 14 business days from the time the warehouse receives the return for the refund to be processed. Original shipping charges are not refundable.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Certain types of items cannot be returned, custom products (such as special orders or personalized items)
- Incomplete returns of products, including missing items from the original factory packaging such as the product itself, packaging or if the appearance of the product has been damaged due to human causes.
- Appearance usage traces that are difficult to restore to the original state.
- Quality issues caused by collisions, damage not due to the quality of the product itself, unauthorized modification caused by human factors, incorrect installation, and improper use and operation not in accordance with the instructions.
- Products damaged due to force majeure factors such as fire, flood, lightning, traffic accidents, etc. If the return label for each return application is not included, the refund may not be issued.